prozessdesign

"The dilemma of "rigor or relevance" arises more acutely in some areas of practice than in others. In the varied topography of professional practice, there is a high, hard ground where practitioners can make effective use of research-based theory and technique, and there is a swampy lowland where situations are confusing "messes" incapable of technical solutions. The difficulty is that the problems of the high ground, however great their technical interest, are relatively unimportant to clients or to the larger society, while in the swamp are the problems of greatest human concern. ..."

Schön, Donald A.
The Reflective Practitioner. How Professionals Think in Action
Basic Books, 1983, p42